Life360 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how life360 collects, uses, stores, and protects the personal information of users in Malaysia. By using our platform, you agree to the practices described in this document.
Effective Date: 1 January 2026. This policy is subject to periodic review.
1. What Information Do We Collect from Users?
When you register and use the life360 platform, we collect several categories of information to ensure a safe and seamless user experience.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and identification details required for identity verification. This information is used to manage your account and ensure compliance with the platform's age requirements.
Device & Browser Information
Life360 automatically records technical information including device type, operating system, web browser version, IP address, estimated geographic location, and usage patterns. This data helps us detect suspicious login activity and improve platform performance for users in Malaysia.
Payment Information in MYR
To process deposits and withdrawals in Malaysian Ringgit (MYR), we record transaction information including the payment method used, amount, date, and transaction status. We do not directly store your credit card numbers or online banking passwords — this sensitive information is handled by recognised and secure payment providers.
2. How Is Your Information Used?
All information collected by life360 is used solely for legitimate purposes necessary to operate the platform. The following are the primary purposes for which your data is used:
- Account management: To verify your identity, process registration, and manage your account login and security.
- Transaction processing: Processing deposits, withdrawals, and transaction history in MYR accurately and securely.
- Service improvement: We analyse platform usage patterns to improve the interface, speed, and overall experience for Malaysian users.
- Customer support: Using account history and activity to resolve complaints and enquiries quickly and accurately.
- Security & fraud prevention: Monitoring for suspicious activity, detecting unauthorised login attempts, and protecting the integrity of the platform.
- Legal compliance: Meeting the reporting and record-keeping obligations required under applicable Malaysian law.
Life360 does not use your data for third-party advertising purposes or sell your personal information to any other company for their commercial use.
3. How Do We Use Cookies & Tracking Technologies?
Life360 uses cookies and similar tracking technologies to enhance your experience and maintain session security. Cookies are small text files stored on your device by your web browser when you visit our platform.
We use several types of cookies:
- Session cookies: Required to keep you logged in while using the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saving your personal settings such as language and display preferences so you don't have to reconfigure them on every visit.
- Analytics cookies: Helping us understand how users interact with the platform — which pages are visited most, which buttons are clicked most often, and common navigation paths. This data is used in aggregate form and does not directly identify individuals.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the life360 platform, including potentially requiring you to log in more frequently.
4. Data Storage, Security & Third-Party Sharing
All life360 user data is stored on servers protected with industry-standard encryption. Access to personal user data is restricted to authorised personnel only and is subject to strict access control procedures.
We use SSL (Secure Sockets Layer) protocol to ensure all data transmitted between your device and life360 servers is encrypted in transit. This includes login credentials, transaction data, and any communications made through the platform.
Third-Party Sharing
Life360 does not sell, rent, or share users' personal information with third parties for advertising or marketing purposes. However, we may share limited information with:
- Payment providers: To securely process deposits and withdrawals in MYR. These providers are bound by strict confidentiality agreements and security standards.
- Legal authorities: Where required by court order, Malaysian government regulations, or in the course of a legitimate fraud investigation.
- Technical service providers: Which assist in operating the platform infrastructure, subject to binding data processing agreements.
5. Your Rights as a User & How to Contact Us
As a life360 platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you. This request can be made through the customer support team.
- Right of Rectification: If you find that information we hold about you is inaccurate or out of date, you may request a correction through your account settings page or by contacting support.
- Right to Erasure: You may request the deletion of your account and personal data, subject to record-keeping obligations required by law. Deletion requests will be processed within a reasonable timeframe.
- Right to Object to Processing: You have the right to object to any processing of your data that is not required for the platform's core service operations.
Policy Updates & How to Contact Support
Life360 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via a notice on the platform or by email to registered users. Continued use of the platform after changes are published will be considered acceptance of the revised policy.
For any enquiries regarding your data privacy, access requests, corrections, or deletions, you may contact the life360 support team by email at [email protected] or through the FAQ which contains detailed guidance. We will endeavour to respond to all privacy-related enquiries in a timely manner.